A2hosting assist horrors. Worst assist I’ve seen in years. Be warned, Be warned


Hiya allI have been seeing some complaints of unhealthy assist from A2hosting and sure I’ve additionally seen some good studies. So I made a decision I’ll make the leap. I bought a managed Carry 16 VPS server at on April 16, 11:56PM GMT-4. Obtained notification of accomplished setup on April 17, 2:00AM GMT-4. To date so good.

I proceeded to login to whm to discover and see if something I want is lacking. I noticed I couldn’t discover CSF so I went to speak and somebody got here on in about 2 minutes, good to date. I defined my downside and I used to be informed that root entry is just not usually given to managed servers as it’s going to cease their monitoring and a few a2host plugins from working. However I can request it if I wanted to.

S, assist informed me, it’s actually put in however hidden since I shouldn’t have root entry.

I informed them, I want entry to that as a result of clients do get blocked generally and I might want to take away them from the firewall. Right here comes the attention-grabbing half.

He informed me, maintain on and he’ll allow me to have the ability to whitelist or blacklist IP addresses. I informed him I want to have the ability to unblock I.P addresses. He informed they’re engaged on it. 5 minutes later, he informed me to verify, I informed its nonetheless not there, held on for an additional 5 minutes. He informed me verify once more. I informed him now I see csf firewall beneath plugins however it says, I shouldn’t have permissions.

He informed me maintain on once more as he his getting his counterpart to to offer me root entry. I will likely be accomplished in 5 – 10 minutes. 40 minutes later, I requested what was happening, he then proceeds to ask me if I made any modifications. I informed him, I shouldn’t have root entry.

Now he’ll create a ticket to go to a better stage employees. This ticket was created on April 17, 3:59AM GMT-4. It is now April 17, 4:25PM GMT-4. 12 1/2 hours later and never a single response to the ticket. Standing continues to be open. My concern right here, suppose I had a buyer situation on this VPS, what would have occurred? I’m glad I noticed this earlier than I moved any clients to the server.

On the flip facet, I despatched a ticket requesting the acquisition of cpanel licenses. This was despatched on April 17, 3:48AM GMT-4. I acquired a reply from gross sales on April 17, 6:44AM GMT-4.

It seems to me that gross sales is nearly able to serve. Nonetheless, assist is away on a trip.My private recommendation based mostly on my expertise, when you want a managed server, keep far-off from A2hosting. All the pieces will look good firstly, however when you have issues, you may be pulling hair out of your head even whether it is bald.

For those who on the lookout for a unmanaged server, nicely possibly, could be fortunate as one thing like my downside wouldn’t exist there. However I believe it’s best to nonetheless train warning. I even despatched a cancellation request about on 10:00AM GMT-4. I suppose you realize the reply right here. No response to that both.A2hosting, having good engines on a aircraft and fuselage that isn’t structurally sound will fail finally. Dont suppose you too massive to fail.

Repair your assist issues earlier than it’s too late.Sufficient stated

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