I used to be in a position to find your ticket fairly simply as it’s the solely billing criticism we have obtained in current months.Let me begin off by saying that I respect English doesn’t seem like your major language, and we’re comfortable to work with shoppers from all backgrounds even when English aren’t their major languages, nevertheless it actually would not make issues straightforward for both events, whenever you open a ticket and threaten chargebacks proper off the bat. For everybody else, that is the chronological sequence of occasions:twenty fourth October 2022: The OP signed up with us and made a fee of $25.04 which lined his hosting interval from twenty fourth October 2022 to thirtieth November 2022. Throughout join, he additionally selected to setup a PayPal Subscription that routinely sends us $19.90 on each subsequent month. Be aware that we don’t implement shoppers to setup a PayPal Subscription, they’ve a selection to make use of both PayPal Checkout or PayPal Subscribe. For readability in subsequent elements of this publish, lets name this fee “PAYMENT-ONE”. 18th November 2022: Our system despatched him an automatic e mail to tell about an upcoming bill for 1st December – thirty first December 2022. The e-mail additionally clearly states that if he had a PayPal Subscription, his PayPal account will routinely ship us a fee. This implies to say, he didn’t must submit any fee manually. twenty sixth November 2022: The OP manually submitted a $19.90 fee through PayPal. This fee can be meant to resume for the cycle 1st December – thirty first December 2022. For readability in subsequent elements of this publish, lets name this fee “PAYMENT-TWO”. 2nd December 2022: The OP’s PayPal Subscription routinely despatched us $19.90. This fee can be meant to resume for the cycle 1st December – thirty first December 2022. For readability in subsequent elements of this publish, lets name this fee “PAYMENT-THREE. 2nd December 2022: The OP opened a ticket citing that as he was charged twice, he needed us to “destroy [his] reseller hosting and refund each funds”. He additionally talked about that he was, in his personal phrases, “not to know the logic” behind why there have been two funds made. And extra importantly, he emphasised that if we didn’t course of a refund of each funds to him, he would do a PayPal dispute/chargeback.Our billing group clarified to the OP that the extra fee was on account of him submitting a handbook fee to us though he already had a PayPal subscription setup. This was necessary to make clear because the OP most probably believed we have been maliciously attempting to cheat him out of his cash through a double-charge, which was most actually not the case as evident by the quick refund of PAYMENT-TWO (much less 5%) and in addition a goodwill supply of us refunding the transaction he made for PAYMENT-THREE (much less 5%) supplied he submitted a cancellation request of his service by means of our Consumer Space. TL/DR:1. OP made a billing blunder on his finish by submitting a further fee to us.2. We knowledgeable him that we have been comfortable to refund him the duplicate transaction (PAYMENT-TWO).3. As OP indicated he needed to cancel his account, we additionally knowledgeable him that we have been comfortable to refund him the non-duplicate transaction (PAYMENT-THREE) to him so long as he submitted the cancellation request through our Consumer Space.@OP:
As soon as once more, I respect English will not be your major language and maybe you misunderstood what our personnel is attempting to let you know.Take notice that if you’re trying to cancel your service, you want to take action earlier than the billing time period begins. And though you had not submitted a cancellation request earlier than 1st December 2022, we already proactively provided you a refund of PAYMENT-THREE, so long as you submitted the cancellation request by means of our Consumer Space. The logic right here is we can not refund you until you cancelled the account, and our cancellation coverage is said very clearly in our Phrases of Service, you MUST submit the cancellation request by means of our Consumer Space, no different types of cancellation is allowed, we want it for documentary functions in case of occasions corresponding to chargebacks, authorized motion, and so forth.This sounds precisely like what you need, so if you’re misunderstanding something, it will be greatest you contacted us straight and adopted the directions we had supplied. We’re an organization that has been within the trade for nearly a full decade and with glowing critiques, that’s most likely the way you discovered us within the first place. There isn’t a cause for us to wish to cheat you out of a mere $19.90, that does not even make any sense.
