Dacentec: wanted assist from assist after years. What occurred?

Even when I lurk every now and then, I’m not as energetic as I was some years in the past in LET – moderately the other. However after my at the moment’s expertise from Dacentec assist, I actually wished to submit right here my expertise.

It’s not the primary time I wanted assist from them, due to some misconfiguration I precipitated to my server after a attempt to improve the OS. I used their assist as soon as once more in 2017 (!), after I initially did my setup to one in every of their notorious bargains: a moderately previous even for six years in the past server with opteron 1385, 8GB reminiscence, 2x2TB HDD and a particular bonus of one other 4TB (4 extra disks of 1TB every) free of charge. Complete, 8 TB HDD (in my case, 4TB as a result of raid1). At a value of 25$ per 30 days with a beneficiant /29 ipv4 connection and 20TB visitors!
Sure, the CPU could be very previous and never highly effective, and the disks are previous. However, the server was working greater than tremendous all these years, the needed to substitute as soon as just one exhausting drive earlier than it failed (and so they did it in half-hour) and the final uptime was over 900 days. Thus far, so good.

The server wanted some critical replace: with a debian 8 set up and on prime of {that a} proxmox 4x, it was pressing to replace each. Sadly, the upgrades didn’t full easily, and I needed to resolve both to make use of a KVM and troubleshot for days perhaps, or to reinstall the whole system as I had again up all my stuff and moved it to a different server. I made a decision the latter.

So, that is my new expertise from Dacentec. TL;DR, it’s TOP NOTCH!

At first, making an attempt to go to rescue mode from their shopper space, the process stalled and have become unresponsive. I opened a ticket to resolve it and asking them additionally if they might detach the drives besides the primary one which had the OS, so, to not need to switch 2TB of knowledge again to the server and use the backups regionally.
They answered in 5 (!) minutes and so they already did a handbook restart due to a BIOS setting that they mounted it, and knowledgeable me that they’ll unseat the drives for me. Sensible!

I copied the information from my -in rescue mode- system, checked some issues and replied to the ticket asking them to detach the drives, so I can full the reinstallation. Once more, they answered in 5 minutes and did what I ask for.
Throughout the brand new set up course of, I confronted some points with the {hardware}, Proxmox 6 and Debian 11, so I opened a brand new reply to the ticket.
They replied me again in 10 minutes, offering me some information and giving me entry to a KVM (free of charge) to make use of it for 12 hours and, if I wanted extra time, simply to ask them so.
Wonderful! I did some tremendous tuning utilizing KVM after which, I put in my system and accomplished my setup. So, 20 minutes in the past, I despatched a brand new reply telling them I don’t want the KVM anymore and asking to re-seat the additional 5 HDD drives. They replied to me that my request was completed a minute earlier than I began scripting this evaluate. That was my motive to do it, in any case!

I’ve the server for six years. It’s working like a appeal. The community is greater than honest, the uptime is nice, the setup fulfills my wants (backups, some minor visitors web sites, some check websites, some streaming server with out the necessity of a lot processing energy and so forth.

Thanks Dacentec employees to your efforts, well mannered and useful responses, doing the additional mile to assist your shoppers, even when they’re paying peanuts! I actually admire your corporation!

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