Default WHMCS Knowledgebase or third occasion?


The WHMCS knowledgebase system is not too unhealthy, but it surely’s actually missing with regards to the search perform.I as soon as submitted a ticket to WHMCS help (again in 2020), and mainly stated:If somebody opens a ticket saying one thing like “I can not discover redis in cPanel”, WHMCS will checklist a bunch of solutions for articles that do not even point out “redis”. Nonetheless, if you happen to kind simply “redis” in that ticket, WHMCS will discover it with out points. They only pointed me to a function request ( which does not even appear to exist anymore…Realistically, not many individuals are going to wish to search by probably lots of of knowledgebase articles to search out what they want, therefore why a correctly functioning search is essential. I simply checked in once more now, 2 years on, to see if something modified – but it surely hasn’t. I do know a number of the devoted knowledgebase/help merchandise do looking very properly and would deal with instances like I described above with ease, one thing that advantages each the shopper and the host.

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