extravm suspended all my vps with out discover, what can I do ?

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Hello:

Right here is story:

I’ve bought 3 extravm tokyo vps on black friday , all of them are yearly cost.
you’ll be able to examine the hyperlink for extravm black friday promotion

2GB RAM $10 USD 2 Cores (E-2388G ) 30GB NVMe 10TB 10Gbps $67.20/yearly
1GB RAM $6.50 USD 1 Core (E-2388G ) 12GB NVMe 5T 10Gbps $43.68/yearly
1GB RAM $6.50 USD 1 Core (E-2388G ) 12GB NVMe 5T 10Gbps $43.68/yearly

And nowadays I discovered the 1GB RAM bandwidth change from 5T to 1T.
2GB RAM bandwidth change from 10T to 2T.

I even have a $6.5/month 1GB RAM vps bandwidth change from 20T to 1T.

So I publish a ticket to requested about this bandwidth change.

Then all my 5 vps together with my LA vps are suspended with out discover,

Now I can not login ssh for my 5 vps anymore, I simply need to login and backup my information.

What can I do ?