Horrible assist from Virmach (possibly I used to be scammed?)

I ordered a storage server from Virmach on 06/11. It did not move no matter anti-abuse they’ve and I obtained a ticket asking for ID doc instantly. I admit I used to be utilizing a public VPN to cover my IP deal with. Clearly I did not give them my ID, however as an alternative I replied in that ticket I might prefer to pay with Bitcoin (which is said in that ticket in its place fee choice).

Then within the following month there was zero reply, even after I requested for replace a number of occasions in that very same ticket.

On 07/16 I lastly had sufficient and I used to be clearly trolled by them. So I had no alternative however to open a dispute request by way of my financial institution. My financial institution understood my scenario and forwarded my dispute request to the vendor (Virmach).

On 09/07 the consequence type the dispute request mentioned that the vendor (Virmach) supplied documentation to refuse the chargeback.

On the opposite aspect even till as we speak I had obtained ZERO REPLY on any ticket I created apart from all types of automated responses.

In conclusion, Virmach has loads of assets to arrange no matter doc to refuse the dispute. However they has ABSOLUTELY ZERO useful resource to answer to my request so simple as paying with Bitcoin. I heard about many unhealthy issues about numerous hosting suppliers however I by no means anticipated that I might be terribly scammed by Virmach.

Now all I need is my a refund. Is there any choice remaining? I can not open one other dispute on that transaction. Any assist can be enormously appreciated.

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