I want to preface this by saying that I virtually by no means write “dangerous critiques,” as a result of they’re virtually at all times the opinion of the vocal minority, and never typically a dependable illustration of total standing with the general public. However at present I will make an exception, as I’ve granted these two firms way more leniency than they deserve to deal with issues.
Should you’re serious about a full, extra detailed writeup than this discussion board submit, this is your entire article on our portal. (publicly accessible)
We had been a Prager-IT consumer since September of 2018, and to my information, we at all times had a fantastic working relationship with Stefan Prager. He would personally deal with help requests over Skype once I reached out to him, was by no means involved with our buyer base, their hosting intents (principally gaming associated), nor was he ever involved about not receiving his cost on time.
With that stated, we now have a really strict coverage in opposition to abuse, and up to now 3 years and 10 months that our Prager-IT account was energetic, and we have been leasing IPs from them, we obtained a complete of three abuse experiences. (one inaccurate/bogus) – particulars of these abuse experiences are beneath.
Incident Date & Time
Incident Decision Response Time
December 20, 2019 – 12:04 PM EST
Spam compliant, single /32
22 Minutes – Resolved at 12:26 PM EST
September 23, 2021 – 10:34 AM EST
Bittorrent exercise, single /32
12 Minutes – Resolved at 10:46 AM EST
July 18, 2022 – 11:26 AM EST
Inaccurate (see beneath)
It also needs to be identified that Prager-IT carried out an automated nullrouting system someday in 2020. Which is okay, we had no concern with such a system as we not often ever get abuse experiences, and once we do, they’re typically resolved inside an hour, or on the very least, mitigated inside an hour awaiting response from our buyer.
However for the ultimate abuse report above, an inaccurate, and automatic Hetzner abuse report was despatched to Prager-IT, which was the results of a malicious actor spoofing our leased IP addresses into 1000’s of various networks to launch a denial of service assault at certainly one of our clients. Because of this, the automated nullrouting system at Prager-IT blackholed the sufferer handle of the DDoS assault.
Usually this would not be trigger for concern, we might simply contact Stefan and have the blackhole listed, clarify what occurred, and that will stop it from occurring once more the longer term. Besides this time, Stefan Prager is nowhere to be discovered, it has been 33 days, I’ve phoned his workplace numbers, contacted him on Skype, his listed mobile phone quantity, and by way of his ticket system. At the moment, I don’t even know that Stefan Prager is alive, as there was no indication from him or anybody representing themselves as an worker of Prager-IT to even reply to my inquiries.
We’ve already changed the IP house we leased from Prager-IT as soon as we could not get ahold of him inside a couple of days, however service has additionally been terminated mechanically on his finish. (his help ticket system just isn’t detecting responses to the automated nullroutng system) It might seem that Prager-IT is getting ready to collapse, a minimum of from my view. There doesn’t seem like anybody on the helm of this firm, so when you’ve got IP house you lease from Prager-IT, it’s best to search a substitute instantly, as all it takes is one abuse report so that you can lose your subnets, as there may be no person managing their help system, it is all automated and never detecting responses made to abuse complaints, after which auto terminating in consequence.
With that stated, I’ve no private points with Stefan, I hope that he’s in good well being, however because it has been 33 days with none communication together with his firm, or himself, for all I do know, he might be useless.
Now let’s handle the plague on the web that’s Hetzner On-line. Hetzner has developed an automatic abuse reporting system, it detects community scans, DDoS assaults, and many others. and sends an abuse grievance to the subnet homeowners.
Besides they forgot one essential side of the web, issues usually are not at all times as they seem. They didn’t take into consideration that UDP packets can come from a spoofed supply IP. So malicious actors are spoofing sufferer IPs into Hetzner’s community, after which Hetzner will mechanically ship an abuse report back to the sufferer IP’s subnet proprietor/abuse contact.
I reached out to Hetzner on July twentieth, 2022, to see if they might handle this concern. The “senior community engineer” I spoke with doesn’t even perceive that packets/supply IPs will be spoofed, nor do they even know who designed the automated abuse system. So I reached out to the account that’s energetic each right here on LET, and on WHT, who seems to be Katie/Lea, relying on the day, and so they stated they’d reply as quickly as potential. That is been a month, which is greater than sufficient time for them to deal with a essential misstep on their behalf.
Automated abuse reporting is okay, and customarily a internet optimistic, however when you could have a very inept firm like Hetzner, it ends in a brand new type of DoS. The place the actor does not even must flood your community, they’ll simply spoof your IPs and get abuse experiences despatched to your ISP.
If anybody has any questions, be happy.
TL;DR: Hetzner’s automated abuse reporting is now getting used as a DoS vector. And Stefan Prager of Prager-IT has disappeared, so in the event you’re leasing IP house there, be sure you’re ready to maneuver, as their automation for abuse reporting has damaged down, and now not detects a response from you on their ticket system, so you can’t resolve abuse complaints regardless of what number of responses you make on their WHMCS.