tips on how to reply to a weird web hosting buyer request

tips on how to reply to a weird web hosting buyer request | Net Internet hosting Speak
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tips on how to reply to a weird web hosting buyer request


Hey

We’re promoting a devoted server and firewall web hosting service to a buyer, they’re renting a server plus a firewall, provisioned put in arrange and supplied to guard the client server.

Buyer has cancelled server, however is now requesting that we return the firewall and server to him since it’s his and he paid for it.

Maybe the client doesnt perceive that web hosting is a service though he’s paying to have a server and a firewall it’s not his property?

Has anybody run into this case earlier than or does any have any solutions? We dont even know tips on how to reply this sort of query because the reality that it’s the ISP infrastructure is type of apparent and self evident as that’s how hosting works.
















I’m confused as to what foundation the client feels that they paid for the server + firewall? As your companies are leases I might think about that is sufficient to present the invoices that you just ship every month or billing interval which might not point out possession of {hardware}?












Actually unusual certainly. Possibly they assume they’re shopping for the servers and ram included within the value?












Awfully tempting to say that you’ll ship it as soon as he has paid the 52 remaining month-to-month funds of your Hire To Personal program. However, significantly, it’d assist to NOT use the phrase “promote” or “promoting” as you’ve in your unique publish and maybe could must the client. Rental is the phrase to emphasise. Maybe by saying one thing like, “We’re sorry that you’ve misunderstood the Rental Service that we provided you. Just like renting a automobile, home or house, we retain Possession and solely assist you to use the Server and Firewall till you cancel your Rental settlement.”









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