What to do when host doesn't reply to any tickets/e-mail and so forth

Acquired a little bit of a weird drawback, which I by no means would have anticipated. I’ve a VPS with a supplier that’s occasionally lively right here on LET, and I need assistance reinstalling an OS on my VPS – I’ve written in a number of help tickets, by no means get a reply, after which after three days the tickets auto-close attributable to inactivity. Extraordinarily irritating as a result of I am very proud of the VPS itself, and the situation, IP, and so forth – supplier was very useful once I initially signed-up however now it is full radio-silence.

I do not wish to identify them, however this has been happening over a month now and I am not making any headway with the help tickets. I attempted to re-install the OS myself utilizing the SolusVM management panel however there isn’t a media connected, so I do want technical help nevertheless it’s like speaking to a brick wall. I’ve tried 4-5 help tickets, messages by way of their chat widget on their public website, non-public messages right here on LET… nothing! No concept what do to right here to make any headway…

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